Refunds and cancellation

Paid Rukis plans are business subscriptions provided by IE KLYHUN VITALI, Batumi, Georgia, Tax ID 155642319. Contact: hello@rukis.ai.

Only the Start plan includes a 14-day free trial, with no card required. Cancel at any time during the trial and you will not be charged. If you do not add a paid plan, the trial simply ends. Grow and Scale are paid from the first day.

After a paid plan starts, it renews automatically each month or year until you cancel. You will be charged the then-current price for the next period unless you cancel before the renewal date.

Email hello@rukis.ai from the address on the account, or use the cancellation control in the product when it is available. We confirm cancellation by email.

Cancel before the renewal date to avoid the next charge. We do not require a phone call or a notice period beyond that.

If you cancel without asking for a refund, you keep access until the end of the period you already paid. The subscription does not renew.

If we issue a refund, access ends when the refund is processed. You may export your data before the account closes. After closure we delete or anonymise service data as described in the Privacy policy, except records we must keep for tax law.

Prepaid fees, including annual plans, can be refunded on request to hello@rukis.ai. We refund the unused prepaid balance after deductions, never less than zero.

We deduct each subscription month that has already started, at the plan’s monthly list price. We also deduct AI usage already consumed beyond the included allowance for those started months, at the overage rate shown in the product. We take time and extra usage, not a double charge for the same included credits.

Trial time is free and is not paid out as cash. We do not refund usage already consumed. We may refuse a refund if the account broke the Terms of service, except where the law requires otherwise.

If you see a charge you do not recognise, write to hello@rukis.ai before opening a chargeback. We will check the invoice. Chargebacks may lead to suspension while we review.

Refunds go back to the original payment method. Banks and card networks can take several business days to show the credit.